Malgudi Days

Shipping Policy

Samson Coffee House ("we" and "us") is the operator of (https://www.malgudidays.com.au) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

2. Shipping Costs

Shipping costs are calculated during checkout based on price, weight and dimensions of the items in the order, as well as the destination & shipping partner option & services on offer. We tend to use Australia Post, DHL or UPS based on the destination.

Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

We do offer Free Shipping to the following countries based on order value:

Australia & NZ - $55 AUD or more

US, Canada, Japan & Hong Kong - $65 AUD or more

UK, Ireland, France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland - $75 AUD or more.

3. Delivery Terms

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

3.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 16 days. This varies greatly depending on the courier selected & destination. We are able to offer a more specific estimate when you are choosing your shipping option at checkout.

3.3 Dispatch Time

Orders are usually dispatched within 2-3 business days of payment of order.

Our warehouse operates on Monday - Friday during standard business hours, except on public holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. All orders are dispatched via the most efficient & cost effective carriers for your region. Our major delivery partners include Australia Post, DHL & UPS. Whilst we make every effort to track & ensure these orders with our delivery partners are delivered on time, we accept no responsibility for any loss of, damage to, late delivery or non-delivery once dispatched from our warehouse.

3.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched, simply contact us as soon as possible.

3.5 P.O. Box Shipping

Samson Coffee House will ship to P.O. box addresses using postal services only. We are unable to offer other couriers services to these locations. We encourage you to avoid using PO Box addresses, however do check with us in the first instance, and we will try to find a solution that works for you.

3.6 Military Address Shipping

We are unable to ship to military addresses using current courier services. However, do check with us in the first instance, and we will try to find a solution that works for you.

 

3.7 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. Please also refer to our refund policy under terms & conditions.

6. Duties & Taxes

6.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website checkout, if applicable to the destination country.

6.2 Import Duties & Taxes

For international shipments, import duties & taxes may be required to be paid. We pre-calculate these costs and display them at checkout and give customers the choice of pre-paying these duties and taxes. We encourage customers to pre-pay duties and taxes as pre-paying these will facilitate a faster delivery time, as they will be less likely to be subject to delays at customs at the destination country.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched from our warehouse. If an order has already been dispatched, please refer to our refund policy under terms & conditions.

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier service, if applicable.

8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim. Please refer to our refund policy under terms & conditions.

8.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. Please refer to our refund policy under terms & conditions.

9. Customer service

For all customer service enquiries, please email us at weborders@samsoncoffeehouse.com.au with your order#.